Contact Us

Original Effective Date: October 7, 2025

For product questions, order support, returns, privacy requests or other concerns, please email Serve@ochisen.com.

Website: https://www.ochisen.com
Customer service hours: Monday–Sunday, 8:00 AM–5:00 PM U.S. Eastern Time (EST or EDT, as applicable).

You can email us at any time. Messages outside service hours will be reviewed during our next service hours.

For order support, include your order number, the email address used at checkout and a short description of your request. Please do not email your full payment-card number, security code, account password or unnecessary identity documents.

Store operator: Shenzhen Zhongrenhe Industrial Co., Ltd.
Chinese legal name: 深圳市众仁合实业有限公司
Company address: Room 508, Building A, Wenle Industrial Zone, Longzhu Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong, China
Postal code: 518102

Returns: This company address is not a return address. Contact us to obtain the correct return address before shipping an item back.

For efficient routing, use a subject such as “Order Help,” “Return Request,” “Privacy Request” or “Intellectual Property Concern.”