Contact Us
Customer Service Hours
Monday - Friday: 8:00 AM to 6:00 PM Pacific Time (California)
US holidays are suspended.
After-Sales Support
For order issues, shipping inquiries, returns, and general customer service:
We guarantee a response to all emails within 24 business hours during operating hours.
Service Scope
Our after-sales support team handles:
- Order status inquiries
- Shipping and logistics tracking
- Return and exchange requests
- Payment and billing issues
- Website technical support
Note: Product authenticity verification is not included in after-sales services. Please use our dedicated authentication portal or contact our specialists separately for verification services.
Privacy Assurance
All communications are confidential and protected under our Privacy Policy. Your information is never shared with third parties without your explicit consent.
Ochisen Inc.
Preserving America's Postal Heritage Since 1998
https://ochisen.com
For urgent after-sales matters, please include "URGENT SUPPORT" in your email subject line.